Namma Raitha

Effective Date: [Insert Date]

At Namma Raitha, we strive to provide fresh, high-quality agricultural products directly from farmers to customers. Customer satisfaction is our priority.

1. Eligibility for Returns

Customers may request a return or replacement if:

• The product is damaged during delivery.
• The product is spoiled or not fit for consumption.
• The wrong product is delivered.
• The quantity delivered differs from the order.
• The product quality does not reasonably match the order description.

2. Non-Returnable Items

The following items may not be eligible for return:

• Products consumed or partially used.
• Perishable goods reported after the allowed time period.
• Products damaged due to improper storage by the customer.
• Customized or special-order products.
• Products purchased during clearance or promotional sales unless damaged.

3. Return Request Time

Customers must report any issue within:

• Fresh vegetables and fruits: Within 24 hours of delivery.
• Agricultural products and supplies: Within 48 hours of delivery.

Requests made after the specified period may not be eligible for return or replacement.

4. Replacement Policy

Upon verification, Namma Raitha may:

• Replace the product.
• Provide store credit.
• Arrange a refund.
• Offer an alternative product.

The decision will depend on product availability and the nature of the issue.

5. Refund Process

Approved refunds will be processed through:

• Original payment method.
• Bank transfer.
• Wallet or account credit.

Refunds are generally processed within 5 to 10 business days.

6. Exchange Policy

Products may be exchanged if:

• Incorrect items are delivered.
• The product arrives damaged.
• The product quality is unsatisfactory.

Exchanges are subject to product availability.

7. Inspection and Verification

Namma Raitha reserves the right to:

• Request photographs of the product.
• Verify the complaint with the farmer or delivery partner.
• Conduct necessary quality checks.

8. Cancellation of Orders

Orders may be canceled:

• Before dispatch or delivery confirmation.
• In cases of product unavailability.
• Due to unforeseen circumstances affecting delivery.

Once products have been delivered, cancellation requests may not be accepted.

9. Limitation of Liability

Namma Raitha acts as a platform connecting farmers and customers. While we work to ensure product quality and customer satisfaction, liability shall be limited to the value of the affected order.

Contact Us

NAMMA RAITHA
Operated by Spoorthi Welfare Foundation

📍 Tumakuru, Karnataka, India
📞 Mobile: +91 9113675266
📧 Email: info@nammaraitha.com
🌐 Website: www.nammaraitha.com